Event Date: | Saturday, September 19, 2015 |
Event Type: | Wedding Ceremony & Reception |
Event Location: | Sinking Spring, PA |
Event Staff: | Benjamin Nemitz |
Quality of Customer Service via Telephone: | Fair |
Quality of Customer Service via Internet: | Fair |
Quality of Customer Service at Event: | Poor |
Friendliness of your Entertainer: | Good |
Promptness of your Entertainer: | Poor |
Professionalism of your Entertainer: | Poor |
Entertainer's Performance: | Poor |
Entertainer's Appearance: | Good |
System Appearance: | Fair |
Sound Quality: | Poor |
Overall Volume Levels: | Poor |
Music Selection: | Good |
Incorporation of Your Requests: | Good |
Lighting Effects: | N/A |
Equipment Appearance: | Good |
Overall Customer Service: | Poor |
Planning Assistance: | Fair |
Entertainer's Cooperation with Other Vendors: | Good |
Overall Performance Rating: | |
Is there anything specific that can be improved upon? | Promptness. Quality of sound... there was a lot of malfunctions with music and microphones. |
Additional comments or suggestions? | He was supposed to be at the venue at 11 but didn't arrive until 11:45. Our ceremony was supposed to start at 12 but we ended up not starting until 12:20 because we were waiting for the dj to get ready. The music for the ceremony was terrible... he played 3 different songs for me, the bride, to walk down the aisle and none of them were what I had requested to walk down to. The microphone for our ceremony didn't work. He didn't play the recessional song until we were already off the aisle. He wasn't prepared for our intro and during our first dance he continued to mess with wires which caused the music to cut in and out and some high pitched squeels. We didn't do any events (garter toss, cake cutting, etc)... we only had a first dance so the ceremony music and first dance music was by far the most important thing to us and it didn't go well at all... very upsetting. |
Would you recommend this service to others? | No |
Response from DJ: |
I'm a straight shooter, when I'm wrong I'm the 1st to step up and admit it. I also won’t embellish. We spoke about 5 times via telephone but never ended any conversation till I answered all of her questions. I never put a time limit on a client s call. My friendliness should have been considered excellent since I as usual went around to each table and introduce myself and ask if there are any songs they would like to hear and of not please don't be shy. I do that at every event. Afternoon affairs can sometimes be tough to get crowd going. With me it’s rare but this crowd was rocking from start of dancing to the end. The caterer also wanted me to end by 4 due to next wedding even though I was scheduled to 4:30. I spoke w banquet manager and was able to "professionally" convince them to please let me go till 4:30 since it was so important to the Bride and Groom. They were nice enough to extend the courtesy and let us go till 4:30. My small system (what I used) consists of 2 Mackie srm-450's on stands. The stands are covered w white scrims to make it look nicer. 1 15" Mackie sub under table, mixtrack pro controller, 2 audio technica and also have 2 shure wireless mics. My small system sounds great room was pumping as they requested it to be, and looks very nice and neat. I make sure photographer is ready and set before I do anything so they can get the best shots and don't miss anything and coordination w facility had to be good since I got them the extra 30 minutes. Is there room for improvement absolutely. As a result of it taking me more than 3 hours to go 75ish minutes away If there is more than 60 minutes of travel time I will figure in the cost of motel accommodations to be there the day before. This has caused me to change my policy when travel is involved, this was a 1st and will be the last time I ever address this. The 1 thing that drives me nuts is rushing at the show. I brought a 2nd DJ w me to free me on the floor for a low balance event at no extra charge just to insure client gets more then they ask for. That's the extent I go to for my clients. |
Event Date: | Friday, July 20, 2012 |
Event Type: | Wedding Reception |
Event Location: | William Penn Inn, Gwynedd, PA |
Event Staff: | Benjamin Nemitz |
Quality of Customer Service via Telephone: | Excellent |
Quality of Customer Service via Internet: | Excellent |
Quality of Customer Service at Event: | Excellent |
Friendliness of your Entertainer: | Excellent |
Promptness of your Entertainer: | Excellent |
Professionalism of your Entertainer: | Excellent |
Entertainer's Performance: | Excellent |
Entertainer's Appearance: | Excellent |
System Appearance: | Excellent |
Sound Quality: | Excellent |
Overall Volume Levels: | Good |
Music Selection: | Excellent |
Incorporation of Your Requests: | Excellent |
Lighting Effects: | Good |
Equipment Appearance: | Excellent |
Overall Customer Service: | Excellent |
Planning Assistance: | Excellent |
Entertainer's Cooperation with Other Vendors: | Excellent |
Overall Performance Rating: | Excellent |
Is there anything specific that can be improved upon? | |
Additional comments or suggestions? | Ben did a great job in planning and talking with us throughout the process and event. |
Would you recommend this service to others? | Yes |